FAQs
MY ACCOUNT
Do I have to create an account to place an order?
You’re welcome to checkout as a guest. By creating you account you can view your order history & receive updates on our newest releases or special promotions.
I forgot my Password!
All you need to do is click “Forgot Password?” and you’ll be redirected to a page where you can create a new password.
ORDERS
How do I edit my order?
To edit your order, please contact us as soon as possible.
Mail to: info@abstractwrld.com
Make sure to include your order number and the change(s) you want to make.
We unfortunately will not be able to make any changes to your order if it has already been packed or shipped.
Some items of the order are damaged/ faulty how should I proceed?
Please contact us if you received anything incorrect or defective as soon as possible (within 7 days from the date you received your order).
Make sure to provide your order number, photos of the item(s) and any other related information.
We’ll try our best to have everything solved ASAP.
When do I receive my refund back?
We definitely understand that you want to be refund ASAP.
We will refund you the same day return will be approved by the VENDOR.
Please note refund may take additional processing time depending on your payment method and bank.
Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement. These are estimated processing times:
Credit Card: 2-5 business days
PayPal: 2 business days
Alipay: 5 business days
Apple Pay: 2-5 business days
WeChat Pay: 5 business days
SHIPPING POLICY
Where do you ship to?
We do ship worldwide.
How long will take my order to be confirmed?
Abstractwrld is a Marketplace, Order Confirmation differ from each Vendor.
If the product you purchased is "Made to order" refer to the delivery time written on the notes.
Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays).
Archive items will require an additional 1-5 business days to process according to each VENDOR. We'll send your tracking information as soon as your order has been shipped.
Custom is asking for more informations, what should I do?
We know how annoying customs can be sometimes, so we’re more than happy to help you out.
Let us know what customs needs from you, your order number and any other related information.
I have to change delivery address, how can I change it?
Please contact us as soon as possible if you need to change your address.
Mail to: info@abstractwrld.com
Keep in mind that a rerouting fee may be charged by the courier to change your address.
Do I have to pay for duties, tax/ fee?
Yes, import duties, taxes, and fees may apply to your order based on your shipping destination. These charges will be calculated at checkout and displayed in the Duty/Tax field. Please note that any applicable fees are the responsibility of the customer upon delivery. For more information on how these fees are calculated, you can refer to your local customs regulations.
How will my order will be shipped?
Your order will be shipped by each Vendor Currier. Usually Fedex/ Ups/ Dhl. You'll see the currier along with tracking number.
Shipping cost?
Our shipping costs vary based on the destination of your order and the shipping method you choose. To see the exact shipping costs for your order, please enter your shipping address during checkout.
We offer various shipping options to accommodate your needs, including standard and express shipping. Delivery times may also vary depending on your location and the shipping method selected.
If you have any further questions regarding shipping, feel free to reach out to our customer support team!
RETURNS AND EXCHANGES
May I exchange product?
If you need to exchange your product for a different size, please contact us as soon as possible at info@abstractwrld.com.
Please note that exchanges can only be processed for valid reasons, and items cannot be exchanged without authorization. Before returning an item, you must obtain a return code from our customer service team.
How do I ship my order back to you?
You have 7 days from the date you received your package to return any faulty or damaged products. To initiate the return process, please follow these steps:
1. Email Us: Send an email to info@abstractwrld.com with your return request.
2. Return Approval: Once your return request is approved, we will provide you with instructions for returning the items.
3. Prepare for Shipment: After receiving approval, you can proceed to ship the items back to us.
Thank you for your cooperation. If you have any further questions, feel free to reach out!
Do you cover return costs?
Unfortunately, we currently don’t cover return shipping costs, except for Hong Kong orders.
All other return shipping fees are your responsibility.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Message us at any time.