FAQs

MY ACCOUNT

Do I have to create an account to place an order?

You’re welcome to checkout as a guest. By creating you account you can view your order history & receive updates on our newest releases or special promotions.

I forgot my Password!

All you need to do is click “Forgot Password?” and you’ll be redirected to a page where you can create a new password.

ORDERS

How do I edit my order?

To edit your order, please contact us as soon as possible. 

Mail to: getintouch@abstract.hk

Make sure to include your order number and the change(s) you want to make. 

We unfortunately will not be able to make any changes to your order if it has already been packed or shipped. 

Some items of the order are damaged/ faulty how should I proceed?

Please contact us if you received anything incorrect or defective as soon as possible (within 7 days from the date you received your order). 

Make sure to provide your order number, photos of the item(s) and any other related information. 

We’ll try our best to have everything solved ASAP.

When do I receive my refund back?

We definitely understand that you want to be refund ASAP. 

We will refund you the same day return will be approved by the VENDOR.

Please note refund may take additional processing time depending on your payment method and bank. 

Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement. These are estimated processing times:

Credit Card: 2-5 business days
PayPal: 2 business days
Alipay: 5 business days
Apple Pay: 2-5 business days
WeChat Pay: 5 business days

SHIPPING POLICY

Where do you ship to?

We do ship worldwide.

How long will take my order to be confirmed?

Abstractwrld is a Marketplace, Order Confirmation differ from each Vendor.

If the product you purchased is "Made to order" refer to the delivery time written on the notes.

Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays). 

Archive items will require an additional 1-3 business days to process. We'll send your tracking information as soon as your order has shipped.

Custom is asking for more informations, what should I do?

We know how annoying customs can be sometimes, so we’re more than happy to help you out. 

Let us know what customs needs from you, your order number and any other related information.

I have to change delivery address, how can I change it?

Please contact us as soon as possible if you need to change your address. 

Mail to: getintouch@abstract.hk

Keep in mind that a rerouting fee may be charged by the courier to change your address.

Do I have to pay for duties, tax/ fee?

Import taxes and duties will be calculated upon checkout and will be shown in the Duty/Tax field during checkout.

How will my order will be shipped?

Your order will be shipped by Vendor Currier. Usually Fedex/ Ups/ Dhl. You'll see the currier along with tracking number.

Shipping cost?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

RETURNS AND EXCHANGES

May I exchange product?

If you realize that you need to change the size of your product please contact us IMMEDIATELY getintouch@abstract.hk

Is not possible to exchange items without reason.

How do I ship my order back to you?

You have 7 days to return your order, for any faulty or damaged product, beginning from the day you received your package. 

Send an email to getintouch@abstract.hk and once your return request will be approved you can proceed with the shipment of the items you have to return.

Do you cover return costs?

Unfortunately, we currently don’t cover return shipping costs, except for Hong Kong orders. 

All other return shipping fees are your responsibility.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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